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What is the Car Cure driven by Streamline maintenance plan?

The Car Cure driven by Streamline maintenance plan covers minor damage to your vehicle such as trolley dents, scratches, bumps & chips, we provide an innovative vehicle protection solution that maintains a vehicle's pristine condition, but doesn't dent those precious no- claim bonuses.

What does the Car Cure driven by Streamline maintenance plan include?

The Car Cure Maintenance Plan covers minor damage to the exterior of your vehicle such as paint chips, dents, scratches, windshield chips and wheel rim damage.

What is the maintenance limit?

The Maintenance Limit is R3 000 per incident, with no limit to the number of incidents you can log. We also offer a cumulative R2500 per annum for any wheel and rim damage. Damage in excess of R3000 will not be regarded as minor maintenance and should be covered under your comprehensive motor insurance policy.

How long after an incident do I have to log a maintenance call?

As per the Car Cure driven by Streamline terms and conditions, you will have 30 days to log a maintenance call for and incident.

Why do I need to wait 90 days before I can log a maintenance or restoration request?

Although you are covered from day one, a general waiting period of 90 days has been imposed to ensure that the monthly fee is met.

Is pre-existing damage covered?

No, cover for all future damage will commence after the inception date as stated in your Maintenance Plan. All damage before this will be noted as pre-existing and will not be covered.

Can I accumulate damage after the commencement of the maintenance plan?

Yes, you can accumulate small damage, but the service value per visit is limited to R3 000 per incident.

Can I specify what damage I want repaired?

No, all damage will be taken into account to calculate the cost of maintenance. If you do not restore all the damage noted, this damage cannot be carried forward and will be excluded from the next maintenance OR restoration request.

If I have a scratch on my car 16cm in length and the quote is less than the limit amount, why can I not claim?

One of the Maintenance Plan's conditions is that a scratch may not exceed 15 cm in length; if only one condition is violated we reserve the right to repudiate the maintenance request as a whole.

Can I use a repair shop of my choice?

No, Car Cure driven by Streamline has a nationwide network of specialist repairers as well as Mobile Repair Units in specific areas. By using our repairers, we not only assure you of superior workmanship, we guarantee the maintenance or restoration for a period of 3 years.

What is the procedure if you want to log a maintenance or restoration request?

Firstly, you need to ensure that the maintenance or restoration required is listed in the Maintenance Guideline of your plan. Thereafter, you should either call our friendly customer care team or visit our 'Report Incident' page at www.carcure.co.za/claims and log a maintenance or restoration request.

If you are not satisfied with the maintenance or restoration work done on your vehicle, what will Car Cure driven by Streamline do to assist you?

All maintenance and restoration work is guaranteed for a period of 3 years. However, it is your responsibility to ensure that you check the maintenance or restoration work done when you collect your car and sign it off as being acceptable.

Will your monthly fee increase after a maintenance or restoration?

No, The Car Cure driven by Streamline Maintenance Plan allows for an unlimited number of repairs for an agreed period up to the maximum value of R3 000 per incident.

What does RAF stand for?

Road Accident Fund, who are a state institution that compensate road users who are injured in road accidents.

What is the FUEL LEVY?

The fuel levy is a fee that all road users pay on every litre of fuel you put in your vehicle. The Fuel Levy is the money used to fund the RAF.

Who can claim from the RAF?

Any person (or dependent) who has been injured in a road accident, where the accident was the fault of a 3rd party, may claim.

When I make a claim, what percentage of the compensation will come back to me, the customer?

100% of the compensation is paid back to you.

Can I claim if I am a pedestrian that got injured in a vehicle accident?

Yes, as long as the accident happened on the road and it wasn't your fault.

Is there any excess payable?

No, there is no excess payable.

What is the discount on tyres I will get from Tiger Wheel and Tyre?

It is 5% on tyres and accessories and up to 25% off on services such as balancing and alignment.

What supporting documentation is required when making a claim?

Your ID document
Your driver's license
The registration details of your vehicle
Three written quotes for repair and final invoice
A declaration signed by you confirming that you are not claiming from your insurance company and that the information is true
If the vehicle is insured, a letter from the insurance company stating that the damage was not claimed from them
If the vehicle is not insured, a sworn affidavit stating that there is no insurance cover on the tyre damage

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